All we can say is we have two very very agressive ex partners who currently own competitor shops, at least two of our reviews are proven to be one of our ex partners, yelp won't here it. They publish any negative comment and put the positive comments through several "filters" which it reject or filter the reviewt take much to get your good review removed or deleated.. We have overy 60 good reviews and only 15 published it says it all.
Obviously a bad review wouldn't be one without Drama so to take a fact which is already 50% true because it's an opinion a half truth *which makes it a quarter truth, or at best a very BIASED explanation of what happend and then spin it to make us look horrible and them look awesome - well how an u possibly trust that without learning our side. Is it fair to say that ONE person can be responsible for multiple reviews?
Take MARK V for example, writes the most Vague review.."if this guy opens his mouth he's lying"..Ok. really? what does this say to you? He lied to us, he mis represented the damage to his car, he told us to take our time that it was a side project, he than flipped on us and started pushing hard, finally after only about 10 working days after we took his car in to our paint process he called the car in stolen, threatened us and than said "if u tell me where i can find my car I'll deal direct with the shop that paints them for you and leave you alone. I said "great" but I paid 100 bucks to get the car towed, If I give you the deposit back May I keep the towing fee that I paid..He said yes that's fair. and even after that he goes and says that we lied for 30 days and extorted him, when he was on board and agreed. He Even had the nerve to use our painter and hire him directly and got an incredible deal thanks to us than he turns around and says we left his car at the mexican border? Wait, so we left at the mexican border yet he hired the same shop at the mexican border? so if we take it to Otay Mesa, it's the mexican border but if he takes it to Otay Mesa it's just another American City? Do you think his "rip off report" is just a little bit hypocritical? Than to top it all off he makes my painter SICK according to my painter by acting a like a little woman and tries to get my painter to drop us by repeating over and over "watch out for that guy", Mark F YOU pal..Dick.
RIP OFF REPORT REBUTTLE AND YELP REBUTTLE
THIS IS JUST INCREDIBLE I CAN'T BELIEVE THE EVIL PIECE OF DOG CRAP PEOPLE THAT WRITE THIS STUFF CAN BE......CUSTOMER MARK PEPE VALADE....THIS LITTLE PMAN IS THE BIGGEST KOOK I'VE EVER MET IN MY WHOLE LIFE....HE CALLS & TELLS US HE WANTS TO PAINT HIS PIECE OF SHIT SUZUKI SAMURAI, TELLS ME THE BODY' STRAIGHT, WHEN HE DUMPS IT OFF HERE IT'S GOT A BIG OLD CRASH IN THE FRONT FENDER....MY BODY GUY WANTS TO CHARGE ME A GRAND JUST TO DO HIS DAMN TRUCK...I TALK HIM DOWN TO 800, MY NORMAL COST IS 500 AND I CHARGE 750 TO MAKE 250 AND I DO NOT APPOLOGIZE FOR TRYING TO FEED MY FAMILY....SO MARK BRING HIS TRUCK IN AND SAYS VERY CLEARLY "TAKE YOUR TIME AS LONG AS IT'S DONE RIGHT DON'T CARE HOW LONG IT TAKES", SO ONCE HE GETS HOME EVERYTHING CHANGES, HE CALLS US WITHING 3 TO 4 WORKING DAYS AND SAYS "IS IT GOING TO BE READY THIS WEEKEND" i REPLY NO, IT'S STILL HERE AT OUR SHOP, YOU SAID TAKE UR TIME AND WE PUT OTHER JOBS WITH HIGH PRIORITY AHEAD OF YOU...SO WEEK 3 THE TRUCK IS IN LINE TO GET PAINTED AND OUR PAINTER HAS IT IN HIS FENCED, LEGAL, LICENSED SHOP WHICH IS ON OTAY MESA, OTAY MESA IS IN THE UNITED STATES OF AMERICA AND MY PAINTERS SHOP IS NEXT DOOR TO CROWER CAMS..SO I THINK IT'S OK...A WEEK LATER HE EMAILS ME AND SAYS THAT HE REPORTED HIS TRUCK STOLEN...THAN HE TELLS ME..."TELL ME WHERE MY TRUCK IS AND I'LL DEAL DIRECTLY WITH THE PAINTER AND YOU'LL NEVER SEE ME AGAIN..." SINCE IM BREAKING EVEN I FIGURE GREAT..SOUNDS GREAT.. BUT JUST ONE THING...I PAID 90 BUCKS TO GET THE TRUCK TOWED DOWN TO OTAY MESA I'LL RETURN YOUR 400 DOLLAR DEPOSIT SO LONG AS YOU PAY FOR YOUR OWN TOWING..HE AGREES AND THE REST IS HISTORY...THAN HE GOES ONLINE AND HAS THE NERVE TO WRITE THAT WE STOLE HIS TRUCK LEFT IT AT THE MEXICAN BORDER AND THEN EXTORTED..EXTORTED 100 BUCKS TO TELL HIM WHERE HIS TRUCK WAS....THIS IS THE MOST BLANTANT LIE AND MEAN SPIRITED BULLSHIT I'VE EVER HAD TO DEAL WITH......SO IN OTHER WORDS HE LIED TO ME AND HE' LYING TO YOU, NOBODY ABANDONED HIS TRUCK OR EXTORTED HIM, HE AGREED TO PAY FOR THE TOWING FEE, WH SHOULD I PAY 90 BUCK WHEN IM BREAKING EVEN AND I WAS LIED TO., AND SET UP B
Take MARK V for example, writes the most Vague review.."if this guy opens his mouth he's lying"..Ok. really? what does this say to you? He lied to us, he mis represented the damage to his car, he told us to take our time that it was a side project, he than flipped on us and started pushing hard, finally after only about 10 working days after we took his car in to our paint process he called the car in stolen, threatened us and than said "if u tell me where i can find my car I'll deal direct with the shop that paints them for you and leave you alone. I said "great" but I paid 100 bucks to get the car towed, If I give you the deposit back May I keep the towing fee that I paid..He said yes that's fair. and even after that he goes and says that we lied for 30 days and extorted him, when he was on board and agreed. He Even had the nerve to use our painter and hire him directly and got an incredible deal thanks to us than he turns around and says we left his car at the mexican border? Wait, so we left at the mexican border yet he hired the same shop at the mexican border? so if we take it to Otay Mesa, it's the mexican border but if he takes it to Otay Mesa it's just another American City? Do you think his "rip off report" is just a little bit hypocritical? Than to top it all off he makes my painter SICK according to my painter by acting a like a little woman and tries to get my painter to drop us by repeating over and over "watch out for that guy", Mark F YOU pal..Dick.
RIP OFF REPORT REBUTTLE AND YELP REBUTTLE
THIS IS JUST INCREDIBLE I CAN'T BELIEVE THE EVIL PIECE OF DOG CRAP PEOPLE THAT WRITE THIS STUFF CAN BE......CUSTOMER MARK PEPE VALADE....THIS LITTLE PMAN IS THE BIGGEST KOOK I'VE EVER MET IN MY WHOLE LIFE....HE CALLS & TELLS US HE WANTS TO PAINT HIS PIECE OF SHIT SUZUKI SAMURAI, TELLS ME THE BODY' STRAIGHT, WHEN HE DUMPS IT OFF HERE IT'S GOT A BIG OLD CRASH IN THE FRONT FENDER....MY BODY GUY WANTS TO CHARGE ME A GRAND JUST TO DO HIS DAMN TRUCK...I TALK HIM DOWN TO 800, MY NORMAL COST IS 500 AND I CHARGE 750 TO MAKE 250 AND I DO NOT APPOLOGIZE FOR TRYING TO FEED MY FAMILY....SO MARK BRING HIS TRUCK IN AND SAYS VERY CLEARLY "TAKE YOUR TIME AS LONG AS IT'S DONE RIGHT DON'T CARE HOW LONG IT TAKES", SO ONCE HE GETS HOME EVERYTHING CHANGES, HE CALLS US WITHING 3 TO 4 WORKING DAYS AND SAYS "IS IT GOING TO BE READY THIS WEEKEND" i REPLY NO, IT'S STILL HERE AT OUR SHOP, YOU SAID TAKE UR TIME AND WE PUT OTHER JOBS WITH HIGH PRIORITY AHEAD OF YOU...SO WEEK 3 THE TRUCK IS IN LINE TO GET PAINTED AND OUR PAINTER HAS IT IN HIS FENCED, LEGAL, LICENSED SHOP WHICH IS ON OTAY MESA, OTAY MESA IS IN THE UNITED STATES OF AMERICA AND MY PAINTERS SHOP IS NEXT DOOR TO CROWER CAMS..SO I THINK IT'S OK...A WEEK LATER HE EMAILS ME AND SAYS THAT HE REPORTED HIS TRUCK STOLEN...THAN HE TELLS ME..."TELL ME WHERE MY TRUCK IS AND I'LL DEAL DIRECTLY WITH THE PAINTER AND YOU'LL NEVER SEE ME AGAIN..." SINCE IM BREAKING EVEN I FIGURE GREAT..SOUNDS GREAT.. BUT JUST ONE THING...I PAID 90 BUCKS TO GET THE TRUCK TOWED DOWN TO OTAY MESA I'LL RETURN YOUR 400 DOLLAR DEPOSIT SO LONG AS YOU PAY FOR YOUR OWN TOWING..HE AGREES AND THE REST IS HISTORY...THAN HE GOES ONLINE AND HAS THE NERVE TO WRITE THAT WE STOLE HIS TRUCK LEFT IT AT THE MEXICAN BORDER AND THEN EXTORTED..EXTORTED 100 BUCKS TO TELL HIM WHERE HIS TRUCK WAS....THIS IS THE MOST BLANTANT LIE AND MEAN SPIRITED BULLSHIT I'VE EVER HAD TO DEAL WITH......SO IN OTHER WORDS HE LIED TO ME AND HE' LYING TO YOU, NOBODY ABANDONED HIS TRUCK OR EXTORTED HIM, HE AGREED TO PAY FOR THE TOWING FEE, WH SHOULD I PAY 90 BUCK WHEN IM BREAKING EVEN AND I WAS LIED TO., AND SET UP B
YELP REVIEW YELP YELP YELP LUGOSI AUTOSPORT YELP LUGOSI AUTOSPORT YELP YELP YELP LUGOSI LUGOSI REVIEWS YELP. SORRY FOLKS WE HAVE TO OUR RANK YELP..
This page is dedicated to mitigating the utterly unfair Yelp reviews, we've pleaded and proven the certain reviews are fake, others are former business partners describing the shop as it was 4 years ago yet placing the review just a couple months ago, and even mentioning that they went to the new shop they own, and spent alot of money because they have this and that in stock, a commercial within a bad fake review which is bad again, it's double bad and wrong on so many levels, another is an ex worker "gus" the "i take the blame" guy. he worked here and we wouldn't pay him for being absent 5 out of 5 days yet wanted to be paid on payday...the list goes on.. we even added one to prove that anyone can write anything any time and yelp cares not, BUT if somebody posts a positive review it has to meet the white glove test. Do we have a perfect track record, Yes for 22 of the 23 year we've been in the same location YES WE DO, we did experience some adversity we'll admit that a couple of people who we made amends with did get hurt, and if there is anyone we missed we keep an open door policy, We did fire a few bad apples who embezzle records so, We're not above handling our responsibilites if presented with the opportunity.. That said we've been around for 23 almost 24 years in the same location, We average between 10 and 15 sales per day on Average and last we checked there was 6 bad reviews one of which is ours, it says "don't buy from Lugosi, the prices are too low and the delivery is too fast.... LETS RECAP 24 YEARS SAME LOCATION, ABOUT 5000 INVOICES OR SALES YEARLY, AND 6 BAD REVIEWS ONE OF WHICH IS OURS, 2ND OF WHICH IS EX BIZ PARTNER, 3RD OF WHICH IS GUS OUR EX EMPLOYEE, AND THE REST ARE REAL BUT WE'VE INCLUDED OUR VERSION BELOW. WE DIGRESS THANK YOU FOR YOUR TIME AND KEEP IN MIND, IF YOU HAD ENEMIES THEY COULD POST ANYTHING THEY WANT ON YELP AND YOU COULDN'T DO ANYTHING ABOUT.. IF THAT DID HAPPEN TO YOU, WOULD YOU APPRECIATE THE BENEFIT OF THE DOUBT? HE WHO HATH NO SIN CAST THE FIRST STONE. SEEMS TO FIT .
8/29/12:I submitted my own BAD review on yelp just to show how anyone, provided you have your own EMAIL address can write anything they want on yelp, OH BUT NOT A POSITIVE REVIEW, THOSE GET ERASED IMMEDIATELY....ALL WE CAN SAY IS THAT ALTHOUGH ONE OR TWO ARE REAL, BECAUSE YOU CAN'T PLEASE EVERYONE ALL THE TIME...MOST NEGATIVE REVIEWS, WELL THERE'S TWO SIDES TO EVERY STORY, IF YOU CUSTOM ORDER PARTS AND ONLY PAY HALF OR NON AT ALL GUESS WHO HAS TO PAY FOR THE PARTS? FURTHER IF YOU CANCEL AND FORCE A REFUND, AGAIN, WE DON'T HAVE THAT LUXURY SO THE MONEY COMES OUT OF OUR POCKED DIRECT. THIS IS WHY WE HAVE A NO REFUND POLICY JUST LIKE ANY OTHER SHOP IN THE WORLD, WORSE IF YOU ORDER TWO SETS AND CANCEL, WE HAVE TO PONY UP OVER 3 GRAND OUT OF OUR POCKET? AND IF WE DON'T WE'RE RUSSION MOB? GIVE ME A BREAK .THAT'S JUST PLAIN WRONG.
SINCE YELP WILL NOT HELP US OR REMOVE THE REVIEW'S THAT WE'VE PROVEN ARE PLAIN FALSE WE'VE TAKEN IT UPON OURSELVES TO TAKE THE BULL BY THE HORNS AND DEFEND OUR HONOR, WE WILL NOT BE BULLIED BY THESE "PEOPLE" USING THE TERM LOOSELY, BY COWERING AND HIDING ETC. WE CATEGORICALLY DENY ALL STATEMENTS MADE ON YELP AND KUDZU ALIKE FURTHER, WE DID NOT PUBLISH THE PAGES SOMEBODY ELSE ILLEGALLY PRETENDED TO BE US AND TOOK THE LIBERTY OF STARTING THE YELP OR KUDZU PAGES WITHOUT OUR CONSENT SO NOW WE CAN'T EVEN LOG IN AND DEFEND OURSELVES AND YELP WILL NOT HELP US. THANK YOU YELP WE REALLY APPRECIATE YOUR HELP IN THIS MATTER. AS IF THE ECONOMY WASN'T BAD ENOUGH WITHOUT YOU CLOWNS WITTINGLY FACILITATE EVIL PEOPLE WITH A PERSONAL AGENDA, TO MOLEST OUR INNOCENT BUSINESS. WE ARE HONEST GOOD PEOPLE WE DO THE RIGHT THING OR TRY OUR BEST, WE'RE HUMAN AND NOT PERFECT HOWEVER WE DO NOT HAVE ANY ILL INTENTIONS EVER. THERE ARE 5 BAD REVIEWS WE LEFT OUT BRANDON BECUASE WELL HE'S NOT EVEN A CLIENT WE'VE NEVER MET HIM OR HAVE SEEN HIM AT OUR SHOP, EVEN WITH 1200 SALES CLOSED EVERY QUARTER, WE DO REMEMBER EVERYONE AND HE'S JUST NOT EVEN WORTH RESPONDING TO. HE'S JUST INSULTING US AND HAS NO SUBSTANCE IN HIS REVIEW..SO THERE IS NO WAY OTHER THAN WHAT WE'RE SAYING NOW, TO RESPOND TO A KID, MOUTHING OFF. SO BELOW IS OUR RESPONSE TO THE INDIVIDUAL REVIEWS, THERE ARE 25 REVIEWS 21 POSITIVE AND 4 BAD ONES 2 OF WHICH ARE ABSOLUTELY FALSE: DIRECT RESPONSE TO THE "BAD REVIEWS" ON YELP. OH MY GOD. I WAS FLOORED WHEN I SAW THE BLATANT LIES, OK THE FIRST ONE. "I WAS PROMISED INSTALL IN ONE HOUR AND IT TOOK 2 WAH WAH WAH, I NEED A NEW DIAPER... I HAD TO WAIT A WHOLE HOUR AND NOW IM UPSET...WAH WAH WAH. ARE FREAKIN JOKING RIGHT NOW? LIKE WE WANT TO WORK ON YOUR CAR FOR AN EXTRA HOUR FOR WHAT? FLAT RATE BILLING BRO, U PAID NOTHING FOR US DEALING WITH YOUR BASKET CASE LAMP WIRE HACK JOB YOU BROUGHT US....
SECOND REVIEW: OH OK..JOHN, YEAH JOHN IS JUST SO HAPPENS THAT 100% OF BUSINESS WHERE YOU ORDER SOMETHING CUSTOME THAT THEY DO NOT STOCK NORMALLY YOU HAVE TO PAY FOR IT, WHETHER IT'S ONLINE OR OFFLINE, EINSTIEN..AND JUST BECAUSE IT'S BACK ORDERED OR LATE ONE TWO THREE DAYS DOESN'T GIVE YOU THE RIGHT TO CANCEL AND WASTE EVERYBODY'S TIME, I CAN'T GO ANYWHERE AND ORDER SOMETHING CUSTOM AND INVENT MY OWN TERMS AND MAKE MY OWN POLICY'S WE LIVE IN A COUNTRY OF LAWS AND RULES AND IF YOU DON'T FOLLOW THE RULES YOU PAY. FOR WASTING OUR TIME.....JUST LIKE ANY BODY ELSE.
THIRD REVIEW: DENISE SHE ORDERED A 09 MERCEDES BUMPER FOR HER 93 MERCEDES AND DIDN'T TELL US UNTIL AFTER WE GOT THE BUMPER IN 3 DAYS MIND YOU, THAN SHE WANTS A FREE BUMPER CAUSE "WE BROUGHT HER THE WRONG ONE" WE SAID NO SHE GOT UPSET AND CAME AND PICKED UP HER BUMPER AND YES WE'LL BE HONEST WE ASKED HER WHAT HER PROBLEM WAS SHE SAID YOU MEAN "BLACK PROBLEM" AND WE SAID SARCASTICALLY "YEAH SURE, WHAT IS YOUR PROBLEM" SO SHE FLIPS OUT CALLS US RACIST WHEN SHE'S THE ONE WHO BROUGHT IT UP..
GUS: GUS USED TO WORK FOR US, WE USED TO PAY HIM TO PLACE ADS ON CRAIGSLIST, WHEN HE FIRST BOUGHT FROM US WHICH IS HOW WE MET HIM HE GAVE US 5 STARS AND WROTE HARD WORKING GOOD GUYS, GOOD SERVICE ETC.....HE DIDN'T WORK A WHOLE WEEK AND DEMANDED WE PAY HIM FOR THAT WEEK WE REFUSED AND HE SAID "YOU PAY ME TO MAKE ME FEEL GOOD, SO I COULD KEEP WORKING, " EVEN THOUGH U DIDN'T WORK THAT WEEK?" "YES" YOU SHOULD FUCKIN PAY ME. THATS EXACTLY WHAT HE SAID..." THE OTHER 9 REVIEWS ARE POSITIVE WE DON'T FEEL THAT WITH 1200 SALES EVERY 4 MONTHS 2 REAL REVIEWS MAKE US BAD, LOOK UP PANN AUTO, OR DDM TUNING THEY HAVE DOZENS AND DOZENS OF BAD REVIEWS, NOT US... WE'RE REALLY GOOD PEOPLE AND WILL NOT BE BULLIED BY BLACKMAILERS.
Amanda Here we Go.............Ordered BC coil overs, after about 10 working days we suggested D2 coil overs because BC's were back ordered, she agreed after only one week after we had ordered the D2's she pulled the plug and demand an instant refund...her money is tied up in the D2's, now we have to not only Buy the D2's which she no longer will accept because she's ""mad"" that they took so long Ten whole working days to arrive, and is demanding all her money in full like we're magicians. You can't call and waste peoples time, order and cancel and then dictate your own terms or "you'll go to yelp". We've already worked out a refund schedule that is reasonable. People are so Evil it's truly unbelievable, We don't even know her yet she is "mad" at "us" for taking so long...As if we had any control over D2 in north Carolina at all... Thank you...
We have over 20 positive reviews yet Yelp Filtered them out...why? we have to pay 400 bucks to display those...
RESPONSE TO THE BMW FORUM BIMMER FORUM, FIRST OF ALL WE ARE NOT THE FORMER ANYTHING LUGOSI IS THE FIRST COMPANY OF IT'S KIND, JUST BECAUSE WE CAPITALIZED ON THIS LOCATION BEING KNOWN FOR THIS TYPE OF BUSINESS DOESN'T MEAN WE ARE THE SAME COMPANY. PEOPLE JUST CONNECT THE DOTS ANYWAY THEY WANT..WE CAN'T CHANGE THEIR MIND..NOTHING MORE NEEDS TO BE SAID, THEIR CLAIMS ARE NOT BASED ON FACTS ONLY ASSUMPTIONS, IF TARGET WENT OUT OF BUSINESS AND A WALMART POPPED UP IN THE SAME BUILDING WOULD YOU GO BACK TO WALMART AND COMPLAIN OR WRITE A REVIEW ABOUT WALMART AND CALL YOUR REVIEW WALMART/TARGET? NO IT'S STUPID RIGHT? RIGHT...